Frequently asked questions
The most frequently asked questions
In Belgium and France:
Delivery is free of charge on all our products from 99€.
Below this amount, delivery costs will be charged for :
- Delivery to a relay point or post office for €3.99 (incl. VAT) per item
- Home delivery at € 6.00 incl. VAT per shipment
These additional charges will be specified during the payment process and will be added to the total amount payable.
Delivery is free of charge from 120€ onwards on all our items to all the following countries:
(Austria, Czech Republic, Germany, Hungary, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Switzerland, United Kingdom).
And many others...
Your country was not included in the previous list? No problem, Les Looks de Val has also thought of you! From now on, delivery is free of charge on all our articles from 150€ in the following countries:
(Bosnia-Herzegovina, Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Norway, Portugal, Romania, Serbia, Spain, Sweden, Ukraine).
- Home delivery: You will receive your parcel directly at home. If you are not at home, a notice will be left in your letterbox. You can then collect your parcel from your nearest post office within 14 days.
- Delivery to a collection point : you can collect your parcel from a relay point chosen by you. Once the parcel has arrived, you will receive a confirmation e-mail. You have 14 days to collect your parcel.
Once you have finalized your purchases and placed your order, our team will process and prepare your order within 24 hours.
The parcel leaves our premises and will be sent to you by our postal carrier (DPD).
Your parcel will then be delivered to your home or to a post office of your choice within :
- Delivery in 1-2 working days in Belgium, Luxembourg and the Netherlands (excluding Sundays and public holidays).
- Delivery in 2-5 working days in France (excluding Sundays and public holidays).
Delivery costs will be charged to the customer and will be indicated before any payment is made.
Do you want to return one or more items?
No problem! You can return most items sold on Les Looks de Val.
- Items must be returned within 14 days of receipt of your package.
- Products must be returned unworn, unwashed, undamaged and unworn with their original labels.
- Promotional and sale items are not returnable or exchangeable.
- For obvious reasons of hygiene, accessories cannot be returned or exchanged.
As soon as the Les Looks de Val team receives your package, you will be reimbursed within 10 working days.
The shipping costs for the return of a package are at the customer's expense.
You have 14 days to return any item that you are not completely satisfied with.